Terms & Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the Heatex website and any related online services (collectively, the “Website”), operated by Heatex (“Heatex,” “we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.
1. Acceptance of Terms
By accessing, browsing, or using the Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. These Terms apply to all visitors and users of the Website. We reserve the right to refuse service, restrict access, or terminate accounts at our discretion.
These Terms govern your use of the Website only. Any commercial relationship, including dealer arrangements or product purchases, is governed by a separate agreement entered into directly with us, and those separate terms shall prevail over these Terms in the event of any conflict relating to that relationship.
2. Eligibility
You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this Website. By using the Website, you represent and warrant that you meet these eligibility requirements and that any information you provide is accurate and complete.
3. Changes to These Terms
We may revise, update, or modify these Terms at any time without prior notice. Any changes become effective immediately upon posting to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
4. Use of the Website
- You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Website in any way that violates applicable local, national, or international laws or regulations.
- Attempt to gain unauthorized access to any portion of the Website, its servers, or any connected systems or networks.
- Introduce viruses, malware, or any other malicious or harmful code.
- Interfere with or disrupt the operation, security, or accessibility of the Website.
- Use any automated means, including bots, scrapers, or crawlers, to access or collect data from the Website without our prior written consent.
- Impersonate or attempt to impersonate Heatex, its employees, or any other person or entity.
- Use the Website to transmit unsolicited advertising, spam, or any unauthorized promotional material.
5. Intellectual Property Rights
All content on the Website, including but not limited to text, graphics, logos, brand names, images, product descriptions, designs, layouts, and software, is the property of Heatex or its licensors and is protected by applicable intellectual property and trademark laws.
You may not copy, reproduce, distribute, modify, republish, display, or otherwise exploit any content from the Website without our prior written permission. The Heatex name, logo, and all related marks are trademarks of Heatex and may not be used without authorization.
6. Product Information and Content Accuracy
We make reasonable efforts to ensure that the information presented on the Website, including product specifications, descriptions, and imagery, is accurate and current. However, we do not warrant that such information is complete, reliable, error-free, or up to date at all times. Product details, specifications, and availability are subject to change without notice.
Any reliance you place on the information provided on the Website is strictly at your own risk. We recommend confirming specific product details with an authorized Heatex representative or dealer before making any decision.
7. Third-Party Links and Services
The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Heatex. We provide these links for convenience only and do not endorse or assume responsibility for the content, privacy practices, or operation of any third-party site. Your use of any third-party service is governed by that party’s own terms and policies, and you access them at your own risk.
8. User Submissions and Communications
If you submit any information through the Website, such as inquiries, contact forms, feedback, or other communications, you grant us the right to use, store, and process that information for the purpose of responding to you and operating our business. You agree that any information you submit is accurate, lawful, and does not infringe the rights of any third party.
Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation to you.
9. Privacy
- Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in that policy. Where required, we handle personal data in accordance with applicable data protection laws.
10. Disclaimer of Warranties
- The Website and all content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- We do not warrant that the Website will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that any defects will be corrected.
11. Limitation of Liability
- To the fullest extent permitted by applicable law, Heatex and its respective officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business opportunity, arising out of or related to your use of, or inability to use, the Website.
- In no event shall our total aggregate liability exceed the amount, if any, you paid to access the Website, or the minimum amount permitted under applicable law.
12. Indemnification
- You agree to indemnify, defend, and hold harmless Heatex and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Website, your violation of these Terms, or your violation of any rights of a third party.
13. Suspension and Termination
- We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to the Website at any time and for any reason, including any violation of these Terms, without prior notice or liability. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, and indemnification, shall continue to apply.
14. Force Majeure
- We shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, power or internet outages, technical failures, government actions, or other unforeseen events.
15. Governing Law and Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of the Emirate of Ajman, United Arab Emirates, unless otherwise required by applicable law.
16. Severability
- If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
17. Waiver
- Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing to be effective.
18. Entire Agreement
- These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Heatex regarding your use of the Website and supersede any prior agreements or understandings.
19. Contact Us
- If you have any questions about these Terms, please contact us using the details below:
- Heatex, operated by Star Industrial Products LLC
- By using the Heatex Website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them
Powerful water heating solutions engineered for UAE conditions.
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