Privacy Policy
This Privacy Policy explains how Heatex (“Heatex,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or interact with the Heatex website and any related online services (collectively, the “Website”). By using the Website, you agree to the practices described in this Policy. This Policy should be read together with our Terms and Conditions.
1. Information We Collect
We collect information in a few different ways: information you provide to us directly, information collected automatically as you use the Website, and information we receive from third parties
such as advertising and analytics providers.
Information you provide to us
When you contact us, submit an inquiry, or otherwise interact with us through the Website, we
may collect:
- Your name, email address, phone number, and company or business name.
- The content of any message, inquiry, or request you submit through a contact form, lead form, or similar feature.
- Information you share when you contact us through messaging tools such as WhatsApp click-to-chat, including your phone number and message content.
- Information you provide when subscribing to updates, newsletters, or marketing communications.
- Information you submit through advertising lead forms, including forms hosted on third party platforms such as social media or search advertising services.
Information collected automatically
When you access the Website, we and our service providers may automatically collect:
- Your IP address, approximate location, browser type, device type, and operating system.
- Pages you view, links you click, time spent on pages, and other usage and interaction data.
- Referral source, including the website or advertisement that directed you to us.
- Data collected through cookies, pixels, tags, and similar tracking technologies, as described in the Cookies and Tracking Technologies section below.
Information from third parties
We may receive information about you from third-party platforms and partners, including advertising networks, social media platforms, and analytics providers, where you have interacted with our advertisements or content on those platforms.
2. How We Use Your Information
We use the information we collect for purposes including:
- Responding to your inquiries, requests, and communications.
- Providing, operating, maintaining, and improving the Website and our services.
- Managing leads and customer relationships, including through our customer relationship management (CRM) systems.
- Sending you administrative, promotional, or marketing communications where permitted, and allowing you to opt out.
- Measuring and analyzing Website traffic, performance, and the effectiveness of our marketing and advertising campaigns.
- Generating internal reports and analytics to understand and improve our business.
- Detecting, preventing, and addressing security issues, fraud, or misuse of the Website.
- Complying with legal obligations and enforcing our Terms and Conditions.
3. Legal Basis for Processing
Where applicable law requires us to identify a legal basis for processing your personal information, we rely on one or more of the following, depending on the context:
- Your consent, for example where you submit an inquiry, subscribe to marketing communications, or agree to non-essential cookies.
- Our legitimate interests in operating, promoting, securing, and improving our business and the Website, provided these are not overridden by your rights and interests.
- The performance of a contract or steps taken at your request prior to entering into a contract.
- Compliance with our legal obligations.
Where we rely on consent, you may withdraw it at any time, as described under Your Rights
and Choices below. Withdrawing consent does not affect the lawfulness of processing carried
out before the withdrawal.
4. Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies, such as pixels, tags, and web
beacons, to operate the site, remember your preferences, analyze usage, and support our
advertising and marketing activities.
These technologies may include analytics tools and advertising technologies provided by third
parties. For example, we may use tools such as web analytics services and advertising pixels or
tags from social media and search advertising platforms to measure performance and to deliver
and measure advertising, including retargeting advertising that shows you relevant ads on other
websites and platforms.
Most web browsers allow you to control or disable cookies through their settings. If you disable
cookies, some features of the Website may not function properly. Where required by applicable
law, we will request your consent before placing non-essential cookies.
5. Advertising and Marketing
We may use third-party advertising and marketing platforms, including social media and search
advertising services, to promote Heatex and to reach potential customers. These platforms may
collect or receive information about your interactions with our ads and the Website, including through lead forms hosted directly on those platforms and through pixels or tags placed on the
Website.
This information may be used to deliver targeted advertising, measure campaign performance, and build audiences of users with similar characteristics. The collection and use of information by these third-party platforms is governed by their own privacy policies.
Where we send marketing communications, you may opt out at any time by following the
unsubscribe instructions in the relevant message or by contacting us using the details below.
6. How We Share Your Information
We do not sell your personal information. We may share your information in the following
circumstances:
- With service providers and vendors who perform functions on our behalf, such as CRM, hosting, email, analytics, and advertising providers, who are permitted to use the information only to provide those services to us.
- With advertising and analytics partners, as described in the Cookies and Tracking Technologies and Advertising and Marketing sections.
- Where required by law, regulation, legal process, or governmental request.
- To protect the rights, property, or safety of Heatex, our users, or others, and to enforce our agreements.
- In connection with a business transaction such as a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.
7. International Data Transfers
- Heatex is based in the United Arab Emirates, and our service providers may be located in other countries. As a result, your information may be transferred to, stored in, or processed in countries other than your own, where data protection laws may differ from those in your jurisdiction. By using the Website, you acknowledge that your information may be transferred and processed in this manner. We take reasonable steps to ensure that such transfers are subject to appropriate safeguards where required.
8. Data Retention
- We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including responding to your inquiries, managing our relationship with you, and meeting our legal, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to delete, anonymize, or securely store it.
9. Data Security
- We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You provide information to us at your own risk.
10. Your Rights and Choices
- Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications at any time.
- To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.
11. Third-Party Links
- The Website may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Policy does not apply to those third-party services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party services you access.
12. Children’s Privacy
- The Website is not directed to children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove that information.
13. Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes become effective when the updated Policy is posted on the Website, with the “Last updated” date revised accordingly. We encourage you to review this Policy periodically.
14. Contact Us
- If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below:
- Heatex, operated by Star Industrial Products LLC
- By using the Heatex Website, you acknowledge that you have read and understood this Privacy Policy.
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